An oil refinery located on the west coast of Peninsular Malaysia, whose oil tanks caught fire due to a thunderstorm, the insured filed a claim amounting to RMB 32 million.

After receiving the entrustment of the report, our company started the investigation and response immediately, actively communicated with the local public security, fire protection and other departments, entered the scene in the shortest time and obtained first-hand information. Then we provided even accurate information for the insurance company to determine the liability and damage information.

Afterwards, our company carried out a rigorous and professional survey work and approved each expense item by item during the customer's bidding for maintenance. In the end, we raised the defense on the expenses of maintenance personnel entertainment, permanent replacement of parts (actually the first part of regular maintenance), cruise overdue berthing expenses and other expenses. Through our active and professional communication with all parties, it was finally approved a loss of RMB 15 million, which was accepted and recognized by all parties, and the case was successfully closed.